E-GOVERNMENT SYSTEM OF KOREA

By Azizul Hakim bin Ismail

TITLE

e-Government System of Korea

AUTHOR

e-Government Bureau,

Ministry of the Interior and Safety, Republic of Korea (ROK)

PUBLISHER

e-Government Bureau,

Ministry of the Interior and Safety, Republic of Korea (ROK)

SYNOPSIS

This book highlighted a compilation of 100 e-Government systems that were developed by the ROK government in managing the country and its people. There were 10 areas of governing covered by the book, which are:

a) Citizen-Government Relations;
b) Public Administration;
c) Judicial Affairs/ Public Order;
d) Land/ Transport / Ocean;
e) Finance/Statistics;
f ) Health/ Welfare;
g) Education/ Culture;
h) Industry/ Procurement/ Employment;
i) Safety/ Environment; and
j) Communication/ Infrastructure.

Each system was presented in one (1) page in a compact, interesting, precise and orderly manner. The critical information highlighted for each system included the features and benefits, site map, target user, estimated development period and the costing involved, managing organisation, as well as awards and recognition received.

MAIN CHAPTER

The chapter entitled Citizen-Government Relations highlighted e-Government services that gave the largest impact to citizens. The systems covered in this chapter are the following:

a) The People’s Online Petition and Discussion Portal e-People;
b) Public Information Sharing System;
c) Public Information Disclosure System;
d) Online Civil Complaint Centre (Eungdapso);
e) Mobile Voting System (mVoting);
f) Mobile Civil Complaint Report System; and
g) One-Stop Civil Service Portal.

These services allowed citizens to file petitions and voice out their opinions without having to visit government offices. The services were handled in a timely manner and allowed the participation of citizens in policymaking. Information disclosure and opinion gathering are applied to enhance the reliability of policies.

MAIN THRUST

The book was designed in such a way to highlight the features of each system in a simple and orderly manner. It provided the reader with “need to know” information. However, the reader has the option to read further through the URL link provided for each system.

INTERESTING POINTS TO PONDER

Korea ranked top in both E-Participation Index (EPI) and the E-Government Development Index (EGDI) of the United Nations e-Government Survey in 2010. Since then, Korea has been a global e-government leader over the past decade, ranking first in EPI and third in EGDI of the UN e-Government Survey in 2018. The Korean e-Government has evolved through tireless efforts to make people’s lives more convenient and facilitate public participation in the policymaking process. This book is the ROK Government's effort to share with the world what it has done to be among the top in the e-government initiative.

OPINION AND RECOMMENDATION

MAMPU has numerous e-government initiatives under its purview, which unfortunately lack exposure to the public. I believe the format presented in this book could be used to develop a handbook about the e-government initiatives being undertaken by MAMPU.